Refund Policy

Last updated: February 28, 2026

1. Eligibility for Refund

You are eligible for a full refund if all of the following conditions are met:

• The Sorter AI extension is completely non-functional on your device
• You have used fewer than 10 scans from the purchased pack
• You submit your refund request within 7 days of your purchase date

2. Non-Refundable Cases

Refunds will not be issued in the following cases:

• You have used 10 or more scans from the purchased pack
• The issue is caused by Instagram changing their page layout or structure (outside our control)
• The request is submitted more than 7 days after purchase
• The extension works correctly but you simply changed your mind

3. How to Request a Refund

Email team.insorter@gmail.com with the following:

• Your registered email address
• Your Razorpay transaction ID (found in your payment confirmation email)
• A brief description of the issue you experienced

We will respond within 48 hours and process eligible refunds within 5–7 business days.

4. Contact

For refund requests or questions, email team.insorter@gmail.com